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The Mylen Advantage–Trust

You can trust Mylen’s over 40 years of experience in manufacturing spiral stairs. You can trust our employees to sell you the right spiral staircase and then make sure it meets the highest possible standards. We are a distinguished peer in the Stairway Manufacturers’ Association and a member of the Better Business Bureau. These professional marks of industry are testimonies to our reputation for trustworthiness. A reputation we uphold with an exclusive 5-Year Warranty. So, if your stairs aren’t perfect, you can trust us to make it right. This is our guarantee.

Mylen Stairs 5-Year Warranty
Mylen Stairs stands behind our product with a 5-Year Warranty on everything we sell and a lifetime warranty on metal fabrication (see below for details). If you have a problem, we will fix it. If you have any questions, please e-mail us at info@mylenstairs.com or call us at 1-800-431-2155.

Metal Stairs and Part Warranty
Mylen Stairs warrants all metal for workmanship and defective parts for a period of 5 years from the date of delivery. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. Additionally, we will warrant the fabrication of any metal parts for the lifetime of the stair–this includes the welds on all parts from breaking or “popping.” The warranty will be voided if the stair is not installed in accordance with our instructions or if the stair has been abused or not properly maintained by the customer. If the stair is properly installed and maintained, Mylen Stair will pay the cost of shipping you replacement parts in the event of an issue.

Special Note Regarding Aluminum, Galvanized, and Painted Galvanized about Rust
During the installation process, we require that anywhere the seal finish is broken that the area must be resealed to prevent moisture. Particular weak points are the cutting of center balusters and wherever a screw is fastened through the finish. If you do not follow the instructions carefully, oxidation (rust) may occur. We provide you with the material to recreate the seal. Whether it be tough gel, touchup paint, or galvanize spray, we require you to use it or the warranty will be void.

Wood Stairs and Parts Warranty
Mylen Stairs warrants all wood stairs and parts for workmanship and defective parts for a period of 5 years from the date of delivery. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. The warranty will be voided if the stair is not installed in accordance with our instructions or if the stair has been abused or not properly maintained by the customer. If the stair is properly installed and maintained, in the event of an issue, Mylen Stair will pay the cost of shipping you replacement parts.

Special Note about Wood
For interior installations, we require all sides of the wood to be finished with at least three coats of high quality polyurethane within 30 days of the receipt of the stair. This includes top, bottom, and all the sides of the wood tread and platform covers.

For exterior installations, finishing is optional and at the customer’s discretion. The performance of our wood products is dependent on the wood species, installation environment, and the care and maintenance given. Wood stairs or parts are not warrantied when installed outdoors.

Return Policy
Only adjustable sleeve metal stairs may be returned for a refund within 90 days of receipt of the stair. All returns must be authorized by a Mylen representative before being returned. You may not return a stair if installation has already begun. Once the stair is received we will inspect it and refund you the cost of the stair minus a 15% restocking fee. Shipping charges are non-refundable. You may not return any stair with continuous sleeves, aluminum, all wood, or one-piece all-welded spiral stairs.

All freight charges on returns will be paid by the customer.

In no event shall Mylen Stairs’ total liability for any or all breaches of warranty exceed the actual amount invoiced to our customer.

Exchange Policy
Only adjustable sleeve metal stairs may be exchanged for another stair within 90 days of receipt of the stair. All exchanges must be authorized by a Mylen representative before being returned. You may not exchange a stair if installation has already begun. Once the stair is received we will inspect it and exchange the stair for a different one. We will charge you or refund you based on the cost of the new stair versus the exchanged one. Shipping charges are non-refundable. You may not exchange any custom stair or any aluminum stair, any stair with continuous sleeves, any powder-coated stair, any all-wood stair, any one-piece stair, or any stair with a wood handrail unless the stair is determined to be a mistake by Mylen Stairs. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty.

All freight charges on exchanges will be paid by the customer.

Shipping Warranty
FedEx warrants the shipments separately.

The merchandise that is shipped through the common carrier is automatically insured against loss or damage. Open and inspect all the packages with the driver present. If a damaged part is found or a part is missing when you are inspecting the shipment, accept the delivery and write a short description of the damaged or missing item on all the copies of the driver’s delivery receipt. After the driver has left, call Mylen Stairs and we will promptly replace that item free of charge. If you or your agent do not inspect the merchandise with the driver present and damage is discovered, neither Mylen Stairs nor the freight company will be held responsible.