Mylen Stairs Warranty

Mylen Stairs warrants that its Spiral Stairs, Straight Architectural Stairs and their parts to be free of defective material and workmanship for a period of five years from the shipping date. All freight charges will be paid by Mylen Stairs for any defective part that we authorize to be returned to us by the original purchaser. We will inspect the part, and if found defective we will promptly at our discretion repair or replace the part, and return it in good order freight prepaid.

This warranty will also include freight damage, only when freight is inspected upon arrival and duly noted on the delivery slip and signed by the truck driver at the time of delivery. The receiver of goods must report any concealed damage to the trucking company within 24 hours to start the claim process. Mylen Stairs warrants all wood products only when they are promptly and properly sealed according to the directions within 3 days of the delivery date.

This warranty will not include altered parts, items not installed properly, general neglect and improper treatment or maintenance of material. This warranty does not include labor charges to replace any parts.


Freight is shipped Prepaid Common-Carrier tailgate delivery. The driver is not required to unload off the tailgate. Drivers may help although they are not obliged. Have adequate help on hand when shipment arrives. The packages of our knocked down Stairs can be opened to unload, with most packages weighing less than 50 lbs. For our welded units try to have at least 4 strong people available to unload. If a forklift is available it will be quicker and easier.

Call the experts at Mylen Stairs at 1-800-431-2155 or contact us for more information on our custom spiral stairs, curved staircases, architectural stairs and more.