Mylen Stairs Warranty
Mylen Stairs warrants that its Spiral Stairs, Straight
Architectural Stairs and their parts to be free of defective
material and workmanship for a period of one year from the
shipping date. All freight charges will be paid by Mylen
Stairs for any defective part that we authorize to be
returned to us by the original purchaser. We will inspect
the part, and if found defective we will promptly at our
discretion repair or replace the part, and return it
in good order freight prepaid.
This warranty will also include freight damage, only when
freight is inspected upon arrival and duly noted on the
delivery slip and signed by the truck driver at the time of
delivery. The receiver of goods must report any concealed
damage to the trucking company within 24 hours to start the
claim process. Mylen Stairs warrants all wood products
only when they are promptly and properly sealed according to
the directions within 3 days of the delivery date.
This warranty will not include altered parts, items not
installed properly, general neglect and improper treatment
or maintenance of material. This warranty does not
include labor charges to replace any parts.
SHIPPING CHARGES AND TAILGATE DELIVERY
Freight is shipped Prepaid Common-Carrier tailgate
delivery. The driver is not required to unload off the
tailgate. Drivers may help although they are not obliged.
Have adequate help on hand when shipment arrives. The
packages of our knocked down Stairs can be opened to unload,
with most packages weighing less than 50 lbs. For our welded
units try to have at least 4 strong people available to
unload. If a forklift is available it will be quicker and
easier.
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